|
I would just like to say thank you for such fantastic service and a hassle free order! Have really enjoyed the wine with baked crab tonight (amended a Rick Stein recipe and used Cornish smokie cheese). Thank you so much for my order of fish which arrived on Friday and your telephone follow-up….. We have now eaten the lobster which was fabulous and as usual the fish is great. The way you offer selected portions and packaging is brilliant…….We have been impressed with your selection of produce and service. ……..your lobster is as good as the fresh Maine produce which we ate within hours of being caught.
Mrs N (very happy customer, Thames Valley)
The fish order was wonderful, & far exceeded my expectations. Having everything portioned, labelled & vacuumed packed was wonderful, & made freezing the fish so easy. In the last 8 years I have ordered fish from 3 different web sites, & have sometimes been disappointed, as no other firm had vacuumed packed, or labelled fish carefully (that was often fun, trying to fathom out what was what).
I chose your website for my order because it was so easy to follow, & you had a large variety of fish, some of which I hadn't tried before. Also we had bought fish from your shop when on holiday in Cornwall & it was delicious. The friendly personal service is outstanding, & I am definitely going to be making further orders. I was also impressed with the delivery - even though, to my shame, I was fast asleep when it arrived at 7am yesterday. It was kindly left in the shade at the side of the house, & the ice packs were still part frozen, & there were plenty of them.
The only problem I now have is deciding which fish to eat next!
many thanks,
Karen Jane Hudson, Nottingham
Hi there,
I want to give you some very positive feedback on my shopping experience with you.
As a busy working Mum I placed my order online, site was easy to use and the range of fish amazing. I had a phone call to apologise for the delivery not being possible, really apologetic and as I was just stocking my freezer no issue.
Then a call on the day before delivery to double check a few things, again great customer service, with a promise to call the next day to check delivery. Delivery turned up on time, very well packaged, and as promised a call to check the delivery had arrived. Just brilliant!!!!
Fish is of excellent quality, we are so impressed, packaging is great, labelling makes is all so easy and the flavour is superb.
You do a brilliant job and we will definitely continue to use you. Thank you for providing such a great service.
Had never eaten John Dory before but I was amazed
Debbie Hoskins - May 2009 Good morning Lois and Karen,Thank you very much for our fish order which arrived here at 8.45 this morning in perfect condition and is now safely put away in our freezer,
Best wishes
J. R. Surrey
Hi Karen,Just a message to say that the fish arrived earlier today – the bass and dover sole look fantastic! The order is very well packed indeed.
V, Gwent.
Hello Karen
Just wanted to say the lobsters and crab were
excellent and thoroughly enjoyed in the little bit of sunshine we had on
Friday and Saturday before this awful change. Thank you for your excellent
service. I cannot recommend your fish and shellfish enough and your service is first class.
Kindest Regards
RB -
Thank you...great service once more!
CL, Avon
My first order has just arrived and the fish looks absolutely fantastic. Thank you for your help in guiding me through my first order and for keeping me informed about delivery.
LF, (Cardiff)
To Karen
Received order this morning (7.30am) quality best I've bought on internet - includes isle sky & martins fish, yours best will order again next month.
thank you excellant"
Mr M - West Mids
Thank you for our last delivery which was wonderful quality! Nigel, KentJanuary 2008
Hi Karen,
I just want to say - That Brill (Large one) was truly Brill. I filleted it and pan fried it and it fed four of us at the dinner party: So ten out of ten for fresh good quality fish.
Richard, FELIXSTOWE January 2008
Karen,
I cannot begin to tell you how much we have enjoyed the fish you sent. The Dover Soles are out of this world and the Sea Bass- cooked a la Rick Stein- was sensational. As for the Fresh Mussels words fail me. They arrived perfectly packed and were in peak condition, even after all that
way to Aberdeenshire!! Many thanks again and meantime I hope you all have a prosperous Christmas and a well deserved break.
I will be in touch early in the New Year.
Regards Bill-G.C. November 2007
fish heroes: the giles family, fowey
" The Giles family runs Fowey Fish a successful shop in Fowey and a virtual fish shop in the shape of an easy to use website.
Cornwall Today, July 2007
"Dear Kathy. Yes the fish has arrived, Thank you. The quality of the fish I have received looks fabulous. Packaging just brilliant, this has saved me a great deal of time and messing about. The bad news for you however is that you will now be stuck with me as a regular customer!! Please let me know if any Haddock comes in next week, I would still like to have some. Thanks again "
Teresa Thursday, June 14, 2007 ( mailorder customer )
"This tiny fish shop has a surprisingly good selection of fresh fish such as turbot, brill, Dover sole, monkfish tails, small sea bass, red mullet, pin hake, cooked brown crabs and scallops. They will also vacuum pack any fish for you to take away."
Rick Stein, Seafood Lovers Guide
"Graham and Sue Giles set up Fowey Fish in 1983 and the business is now run by their daughter Karen. Ninety per cent of the fish comes from local boats, including Karen's brother Andy's boat, and from the fish market at Looe. "Sometimes a particular fish isn't plentiful, or the weather is too bad for the boats to out, so it's best to keep an open mind about alternatives," says Karen. "We'll phone our mail-order customers and say, 'No turbot today, but how about some brill or John Dory?'" The company also sells smoked fish from Tregida Smokehouse, in Launceston, it specialises in wine, and offers a range of local deli produce"
The Times - The Real Food Guide, Saturday 23rd September 2006
".....bass is stunning.......langoustines beautiful, we are loving you !........... "
Head Chef at a Four Star Hotel in the Lake District, September 2006.
“A big thank you to all for your excellent service and ensuring that our first delivery from your goodselves went as smoothly as possible. The Fish also look stunning, I just hope my culinary skills will do you justice.”
Jackie July 2006
Recommended by Heston Blumenthal in The Sunday Times on 19th November 2006. "Find a good local fishmonger and make friends with him. He should be able to tell you which fish to choose and where it comes from. His advice will be invaluable. You will learn a lot that will help you in the kitchen.......Fowey Fish, Cornwall (01726 832422, www.foweyfish.com). Family-run business selling all manner of fresh fish, including turbot, by mail order." http://www.timesonline.co.uk/article/0,,23009-2445292_2,00.html
Recommended in The Times - The Real Food Guide, Saturday 23rd September 2006. "Graham and Sue Giles set up Fowey Fish in 1983 and the business is now run by their daughter Karen. Ninety per cent of the fish comes from local boats, including Karen's brother Andy's boat, and from the fish market at Looe. "Sometimes a particular fish isn't plentiful, or the weather is too bad for the boats to out, so it's best to keep an open mind about alternatives," says Karen. "We'll phone our mail-order customers and say, 'No turbot today, but how about some brill or John Dory?'" The company also sells smoked fish from Tregida Smokehouse, in Launceston, it specialises in wine, and offers a range of local deli produce"
“ The shop is full of mouthwatering possibles, bass, brill, Dover sole, john dory and salmon are only some of the items"
Michael Williams, Cornish Guardian - December 2005
“ They are a real credit to Fowey – and the whole fishing business”
Michael Williams, Cornish Guardian - December 2005 |
