Fowey Fish & Fowey Wines Terms and Conditions
Your order will only be despatched on receipt of payment. Declined Credit / Debit Cards ~ sometimes customers enter their card details incorrectly on our secure website, or we take card details incorrectly over the phone. We will contact you if this happens. If a second card is also declined then we will not dispatch your order to you. We will also not dispatch any goods when a customer has used a stolen credit card (yes this has happened before!). The only way we will proceed with an order after the second card has been declined is payment by cheuqe, in which case we will ensure that the funds have completely cleared through the banking system.
Please note the prices quoted are for guidance only - some market sensitive products (eg Lobsters, Dover Sole) often change on a daily basis, you will be charged the market price on the day your order is dispatched.
PAYMENT
Prices include VAT where applicable (VAT applies only to wines and champagnes). Delivery charges are priced at £9.00 per delivery over £50.00 and £12.50 for orders under £50.00.
DELIVERY
Delivery will take place when we are able to source the products for you, usually within 2-5 working days of receipt of your order. Your order will be packed in special temperature controlled packaging to ensure it arrives in the best possible condition. Fowey Fish uses a leading National next day delivery service to fulfil its internet orders.
At certain times of the year products may not be available, we will call to discuss this with you and offer substitutes.
GUARANTEE
If you are not delighted with your purchase please call us to discuss. We will also refund your normal carriage costs if the fault is ours. This does not affect your statutory rights.
DELAY
We will contact you by email or telephone if there is any delay in despatching your order, when you will have the opportunity of cancelling the order or accepting the delay.
CANCELLING YOUR ORDER
You can cancel your order by emailing us or phoning us within 1 hour of placing your order. Because we work on a very fast turnaround we may not be able to stop an order after this time.
COMPLAINTS
If you have a complaint about any aspect of our service please contact us by phone or email.
PRIVACY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will only use your email address to notify you of our receipt of your order and in the event of there being a query over your order. We will only send you marketing emails if you have joined us as a member. We never pass your e-mail address or postal address to any other company or organisation.
In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 2003, we do not send random marketing emails to personal email addresses (spam).
The personal information which we do hold while processing your order will be held securely in accordance with our internal security policy and the law.
Karen Turpin is responsible for privacy matters at Fowey Fish & Fowey Wines and can be contacted by phone or by email at karen@foweyfish.com
